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Forum » SpaceEngine » Archive » Troubleshooting and bug reports - SpaceEngine 0.9.7.2
Troubleshooting and bug reports - SpaceEngine 0.9.7.2
HarbingerDawnDate: Friday, 26.12.2014, 20:29 | Message # 1
Cosmic Curator
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Please post here all of your reports about bugs or crashes in SpaceEngine. Before you post any bugs, please follow these steps:

  • First of all, make sure you make a clean install of SpaceEngine and update your video card drivers. This may solve 99% of all isues.
  • Read the Fixing common issues section below. It is possible that your problem can be solved there.
  • Read the List of known issues section below and make sure that your bugs are not on in it. You can use your browser's word finder to help search the list.
  • If the bug is not on the list then please post it in this thread. Attach to your message a screenshot (if possible) and a log file (it's called the se.log and is located in the SpaceEngine/system/ directory). Only the log file will help us to understand your problem and find a solution!



    Fixing videocard-specific issues

    If you do not know which videocard do you have, open the system/se.log file in the text editor and read the Vendor information in the beginning:

    INITIALIZING OPENGL
    [MT] Vendor: ATI Technologies Inc.


    Then look for a solution for you:

    Nvidia: Major lag spikes


    ATI/AMD: Transparent or invisible planets, no landscape


    ATI/AMD: Crash on approaching to the black hole, neutron star or white dwarf, on using ship's hyperdrive, or when enabling the Oculus Rift mode or the Fish Eye mode


    Intel HD: Glitchy landscape and textures on planets


    Intel HD: Crash near planets


    Intel HD: Red clouds on Earth




    Fixing common issues

    1) Obsolete or incompatible drivers or strange error message "(NULL) 2.1 (NULL)"


    2) Weak system


    3) System with hybrid graphics (NVidia/ATI + Intel HD)


    4) Artifacts on procedural planets


    5) Frequent crashing while generating planetary surface


    6) Spaceship disappears when far from a star


    7) Blurry textures on Solar system planets


    8) Crash on entering the Display menu


    9) Problems with very high resolution displays




    List of known issues

    Green items have been fixed for the next release

    Not real bugs, but effects caused by limitations in the engine:


    Real bugs:
  •  
    Natester2013Date: Friday, 26.12.2014, 22:37 | Message # 2
    Space Tourist
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    United States
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    97.2 runs fine on my computer but for some reason, the program crashes when I warp to a white dwarf, neutron star or a black hole. I wonder if it's due to limitations on my video card...
     
    HarbingerDawnDate: Friday, 26.12.2014, 22:49 | Message # 3
    Cosmic Curator
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    Quote Natester2013 ()
    the program crashes when I warp to a white dwarf, neutron star or a black hole

    There is no such issue for me, so it's probably something specific to your system.





    All forum users, please read this!
    My SE mods and addons
    Phenom II X6 1090T 3.2 GHz, 16 GB DDR3 RAM, GTX 970 3584 MB VRAM
     
    Natester2013Date: Friday, 26.12.2014, 22:53 | Message # 4
    Space Tourist
    Group: Users
    United States
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    My graphics card is a AMD Raiden 512, so I think that the corona of the white dwarf, neutron star and black hole are too much for my graphics card to handle. Ah well, not sure if I'll be willing to invest in a new graphics card.

    EDIT: My computer has had no problems with 97.1, although I highly doubt that my computer will be able to run any future editions of SpaceEngine. Ah well.

    EDIT 2: There's a driver update for my graphics card that I'm currently downloading. Not sure if this'll resolve the issue (I highly doubt it) but we'll see.

    EDIT 3: Just as I thought, it didn't resolve it. Ah well.


    Edited by Natester2013 - Saturday, 27.12.2014, 00:22
     
    masterchief117kdDate: Friday, 26.12.2014, 23:57 | Message # 5
    Astronaut
    Group: Users
    Canada
    Messages: 55
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    hi i tryed to install 0.9.7.2 then this error pops up and said can't install the program help
    cry
     
    TuskinDate: Saturday, 27.12.2014, 00:00 | Message # 6
    Space Pilot
    Group: Users
    Canada
    Messages: 94
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    Proceduraly Generated planets other then Seleans are invisible for me. Example here, the default starting planet

    http://puu.sh/dKCj8/676d1d47a1.jpg

    And this Titan Planet from the Starting system

    http://puu.sh/dKCqm/cc4fcb5d98.jpg

    And a random Desert Planet

    http://puu.sh/dKCzX/7f72b3397b.jpg

    Selena's render, but they all look exactly the same

    http://puu.sh/dKCBd/0c2b978a79.jpg

    "Custom planets" like Earth and Mars load fine, and Asteroids render fine.

    Log file attached

    Attachments: se.log(80Kb)


    Edited by Tuskin - Saturday, 27.12.2014, 00:09
     
    WatsisnameDate: Saturday, 27.12.2014, 00:02 | Message # 7
    Galaxy Architect
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    @masterchief: You need to supply more info than that before anyone can help you. Read the opening post of this thread, and make sure your system meets the hardware requirements necessary for SE. Tell us what kind of error it is giving you.




     
    PlutonianEmpireDate: Saturday, 27.12.2014, 00:11 | Message # 8
    Pioneer
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    United States
    Messages: 474
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    Multiple keyboard commands are not working or not being recognized. I tried changing the key assignments, still nothing. For example, I would hit the F2 key to bring up the system browser, nothing happened. I tried changing the timerate, still nothing.




    Specs: Dell Inspiron 5547 (Laptop); 8 gigabytes of RAM; Processor: Intel® Core™ i5-4210U CPU @ 1.70GHz (4 CPUs), ~2.4GHz; Operating System: Windows 7 Home Premium 64-bit; Graphics: Intel® HD Graphics 4400 (That's all there is :( )
     
    masterchief117kdDate: Saturday, 27.12.2014, 00:12 | Message # 9
    Astronaut
    Group: Users
    Canada
    Messages: 55
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    it giving me can't find games directory and i think it's error 5
     
    TuskinDate: Saturday, 27.12.2014, 00:16 | Message # 10
    Space Pilot
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    Canada
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    Quote masterchief117kd ()
    it giving me can't find games directory and i think it's error 5


    Check the install path, I noticed it defaults to D drive. change it to what you want.


    Edited by Tuskin - Saturday, 27.12.2014, 00:17
     
    masterchief117kdDate: Saturday, 27.12.2014, 00:23 | Message # 11
    Astronaut
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    Canada
    Messages: 55
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    thanks Tuskin it worked biggrin
     
    PlutonianEmpireDate: Saturday, 27.12.2014, 00:28 | Message # 12
    Pioneer
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    United States
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    Is this likely a result of my lack of a graphics card?


    Attachments: 4382042.jpg(72Kb)





    Specs: Dell Inspiron 5547 (Laptop); 8 gigabytes of RAM; Processor: Intel® Core™ i5-4210U CPU @ 1.70GHz (4 CPUs), ~2.4GHz; Operating System: Windows 7 Home Premium 64-bit; Graphics: Intel® HD Graphics 4400 (That's all there is :( )
     
    DoctorOfSpaceDate: Saturday, 27.12.2014, 00:30 | Message # 13
    Galaxy Architect
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    Quote Natester2013 ()
    97.2 runs fine on my computer but for some reason, the program crashes when I warp to a white dwarf, neutron star or a black hole. I wonder if it's due to limitations on my video card...


    Navigate to the config folder, find user.cfg

    Find EnableMipmapsWarp true // use mipmapping for warp effects rendering

    change it to

    EnableMipmapsWarp false // use mipmapping for warp effects rendering

    Quote PlutonianEmpire ()
    Is this likely a result of my lack of a graphics card?


    Yes.





    Intel Core i7-5820K 4.2GHz 6-Core Processor
    G.Skill Ripjaws V Series 32GB (4 x 8GB) DDR4-2400 Memory
    EVGA GTX 980 Ti SC 6GB
     
    fallout2077Date: Saturday, 27.12.2014, 00:33 | Message # 14
    Observer
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    I am reporting a bug regarding white giants appearing black. I am posting a screenshot and my log file.
    Attachments: 4872770.jpg(156Kb) · 7387373.log(36Kb)
     
    Natester2013Date: Saturday, 27.12.2014, 00:36 | Message # 15
    Space Tourist
    Group: Users
    United States
    Messages: 26
    Status: Offline
    Quote DoctorOfSpace ()
    Navigate to the config folder, find user.cfg

    Find EnableMipmapsWarp true // use mipmapping for warp effects rendering

    change it to

    EnableMipmapsWarp false // use mipmapping for warp effects rendering


    That resolved it! Thank you so much!! biggrin
     
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